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Service Support

Maximise product lifecycle reliability and performance

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IMI's specialist service team offers proactive maintenance and downtime support to ensure optimal performance, reliability, and safety.

# At IMI, we are committed to ensuring the optimal performance and longevity of your equipment Our expert team provides exceptional service and support, covering everything from routine maintenance to complex upgrades. With tailored solutions designed to meet your specific needs, we offer proactive and responsive assistance to keep your operations running smoothly and efficiently. Trust IMI to deliver reliable, high-quality service that enhances the performance and reliability of your critical systems. ---
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Preventative maintenance

Optimise performance and reduce downtime

IMI’s Preventative Maintenance Program provides a comprehensive solution to ensure optimal performance and longevity of valve assets. Through regular inspections, routine maintenance, and recommended spare parts, you can prevent issues and minimise unexpected outages, promoting clean, safe, and efficient plant performance.
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Planned outages

Streamline maintenance to minimise downtime

IMI supports planned outages by offering expert engineers to evaluate your equipment performance, maintenance program, and spares inventory. Our comprehensive report details live equipment performance, routine maintenance adequacy, and spares sufficiency and storage. It includes recommendations for maintenance, repairs, upgrades, and necessary spares. By leveraging this service, you can identify improvement areas, enhance operational efficiency, reduce unplanned outages, and improve your bottom line.

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Field Service Engineers

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Global Repair Centres
Spares and replacement parts

Spares and replacement parts

Using genuine IMI replacement parts is crucial for maintaining the performance, reliability, and safety of your equipment. Whether you need standard or custom engineered parts, we are here to support you with high quality solutions and expert assistance.

IMI training programmes

To aid in managing their valve assets effectively, IMI offers a three-day training workshop. This workshop includes a detailed review of the original project, flow conditions, and valve design. Along with hands-on training that involves disassembling, inspecting, and reassembling equipment using original manuals.
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Valve Actuator Installation

Unplanned outages

Quickly troubleshoot issues with IMI’s expert field service team

With over 200 field service engineers, 15 manufacturing plants, and 6 repair centers worldwide, our team is always ready to assist. Our technicians use original factory drawings and conduct critical dimension analysis to identify valve problems. Once identified, our field service team will repair, replace, or upgrade components to ensure your system runs smoothly

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Service agreements

Reliable service with IMI’s long term agreements

IMI provides reliable valve and actuator servicing through our Long Term Pricing Agreements and Long Term Service Agreements. These services reduce delivery time for replacement parts, while guaranteeing quality maintenance and repair for your valves and actuators, all at fixed rates.

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Asset management

Designed to provide a worry free maintenance experience

By entrusting the maintenance of your installed base to us, you can focus on your core business while we handle everything else. Our program covers all aspects of valve and actuator maintenance, from parts procurement to field service and repairs. With fixed monthly fees, you can easily budget for maintenance expenses without worrying about unexpected costs.

Expert support, tailored to you

Looking to optimise your operations? Our experts are here to help with tailored service and support solutions that drive performance and reliability.
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