FAQs

How do I order spares and replacement parts?

# Using genuine IMI parts keeps your equipment performing reliably. Engineered to the highest standards and backed by expert support, they help maintain product integrity, extend service life, and minimise downtime.

## I already know my part number, how do I order? If you have the part number, you can use our online [contact form](https://processautomation.imiplc.com/sales-enquiry), or reach out directly to the relevant IMI product brand. Please include the part number(s), your company name and any relevant project or site details. This helps us quickly locate the correct item and process your request efficiently. ---

## I don’t know the part number, what should I do? No problem. You can submit a request via our __[contact form](https://processautomation.imiplc.com/sales-enquiry)__, or contact the appropriate IMI brand directly. If possible, please provide details from the product nameplate (brand, model, serial number, manufacturing date), a description or photo of the part and the project name or site location. Our team will help identify the correct replacement. ---

## I've lost my site contact If you no longer have details for your original contact, you can use our __[contact form](https://processautomation.imiplc.com/sales-enquiry)__ or __[visit our locations page](https://processautomation.imiplc.com/about-us/locations)__ to find contact details for the relevant site. Please include information such as __project name, product type, or delivery date__ to help us direct your enquiry quickly. ---

## My product no-longer exists If you're unsure whether spares are available for an older or discontinued product, we can often still help. Include any details from the __nameplate__ or __original documentation__ when __[contacting us](https://processautomation.imiplc.com/sales-enquiry)__, and we’ll check availability or advise on suitable replacement options. ---