### Our commitment
The IMI facility in Sardinia serves as the technology centre for the IMI Remosa and IMI VIVO product brands. Its commitment to the highest standards of integrity begins with ensuring that all employees and representatives across the site share IMI’s core values.
The facility follows the [IMI plc Code of Conduct](https://www.imiplc.com/esg/responsible-business).
### How we behave
Honesty, integrity and respect for people are the core values that guide operations at the Sardinia site. These values shape the way the team approaches business and underpin the principles they are expected to follow in their day-to-day activities.
### Responsible business
Wherever IMI operates, and whenever you work with one of our people, you can expect to see these values in action:
- IMI people pursue excellence and deliver results
- IMI people innovate and provide value to our customers
- IMI people act with integrity
The Sardinia facility has adopted an organisational and control model pursuant to Italian Law 231/01 (the "231 Model"). The IMI Code of Conduct forms an essential part of this model.
### Quality policy
The goal of the Sardinia facility’s Quality Policy is to provide products and services that meet or exceed customer expectations, offering value relative to market alternatives.
By adopting a quality-first philosophy, the site maintains an internal customer–supplier chain, where every department supports the next in the logistics and production process. Products, services and internal activities must consistently meet defined quality standards.
Read the [Quality Policy statement](https://assets.ctfassets.net/xgflinh0bwkb/7FpomCu9zixmrsVsJOLs1q/26fd83a2c7254256f9876fc05c4006bd/IMI_quality_policy.pdf) (PDF).
### Customer priorities
The Sardinia team works closely with customers to meet responsible business principles. They proactively seek to understand needs and recommend the most suitable solutions.
Please refer to the following documents:
- [General Terms and Conditions of Sale](https://assets.ctfassets.net/xgflinh0bwkb/6P7XV1ZmYCm8WFO7Accxw1/d772fd7ca339a9b13d9cc48c3e31f382/202108_IMI-REMOSA_Goods_and_Services.pdf)
- [Field Service Terms and Conditions](https://assets.ctfassets.net/xgflinh0bwkb/1SrfmgH9TyAgfuw4bOW8Lq/d18d13500f5a05d00a993519865d9dff/202108_IMI-REMOSA_Field_Service.pdf)
Also available in Italian:
[*Termini e condizioni standard di vendita di beni e servizi*](https://assets.ctfassets.net/xgflinh0bwkb/4UZx59oEL9m2ki3MC31BgF/7e78f69bb6002c879bc448c2a4cecdb6/202108_IMI-REMOSA_Vendita_beni_servizi.pdf)
[*Termini e condizioni standard per l'assistenza tecnica in campo*](https://assets.ctfassets.net/xgflinh0bwkb/24TGqLgqDt4O3zxvnyuSa0/6abd9f2a963a9cdce1b468bb36653fd4/202108_IMI-REMOSA_Assistenza_tecnica.pdf)
See also the [order confirmation form](https://assets.ctfassets.net/xgflinh0bwkb/3tUvgMJjEW5XbC0OFHFWs2/01e1ecb1847cbe52d3dfe34130ccbac3/IMI_Remosa-acknowledgment_products_services.pdf)
(in Italian: [*conferma d'ordine*](https://assets.ctfassets.net/xgflinh0bwkb/6lVzKiOJF2xSZBHz4lIiRc/8b53acc9807d39aede8f7c1881045ed2/IMI_Remosa-conferma_ordine_assistenza.pdf).
### Supply chain
The Sardinia facility promotes Responsible Business Principles throughout its supply chain. All suppliers are expected to maintain transparency and act in line with social and ethical responsibilities.
Please read:
- [General Terms and Conditions of Purchase (English)](https://assets.ctfassets.net/xgflinh0bwkb/6ec3ZhOimtD18V2sf2jpXV/a7635cdf58f64e4ca4a83ed8982dd4a9/Remosa-purchase_std_TC_ENG.pdf)
- [*Condizioni generali di acquisto* (Italian)](https://assets.ctfassets.net/xgflinh0bwkb/32SpzoTK0kpMwQ1MY9PIeK/9b2e0905146b657f9b54086a9a2e7235/Remosa-purchase_std_TC_ITA.pdf)
### Energy and the environment
The Sardinia site is committed to reducing its environmental impact. Programmes are in place to cut waste, improve recycling, and promote energy efficiency across the facility.
### Health and safety
Health and safety are fundamental priorities at the Sardinia facility. The team complies with all relevant legislation, safety standards and corporate policies.
Dedicated programmes are in place to regularly review risk assessments and maintain a safe, healthy workplace.
[Read more about the HSE System](https://assets.ctfassets.net/xgflinh0bwkb/3X0towdeuuXipnB86XLKeq/6505a81b4214b7166a4ac7c301ee05cc/IMI_Remosa-HSE_System.pdf).
### Whistleblowing
A dedicated whistleblowing system is available across IMI, including at the Sardinia facility.
**IMI Hot Line** is an independent, confidential channel where employees can raise concerns about inappropriate behaviour or uncomfortable workplace situations.
Reports can be submitted anonymously and are treated with the same care and seriousness as those submitted openly. An independent provider (Navex Inc.) manages the hotline.
All reports are reviewed by IMI’s Ethics & Compliance Committee, which operates independently and has full authority to investigate, conduct interviews, and access relevant documentation.
If a report involves a committee member, the system ensures it is not visible to that individual.
Whenever possible, internal channels should be used to report suspected wrongdoing, provided there’s confidence the issue will be addressed effectively and without retaliation.
False reports or using the hotline for personal grievances is a violation of IMI’s integrity values and may result in disciplinary action.
