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NEON Starting Guide

FAQs

Table of contents

Introduction
Overview
Installation & Provisioning
Box Content
Data & Communication
Communication ProtocolMeasurements & MessagesSchedulesData Visualization
Configuration
Online ConfiguratorConfigure a DeviceDefault ConfigurationsVibration Sensor (VB) Default Configuration
How-To
How to troubleshoot a NEON device not connecting to the networkHow to fix a bad connectionHow to replace a battery
General Information
Available RegionsLoRaWAN RegionHazardous LocationsDevice MaintenanceSupport & TroubleshootingFAQs

Where can I find the product documentation?

How can I install the device I have?

How can I provision the device? →

Where are the LoRa keys of the device? →

I'm receiving raw payload in the LNS, how can I decode the data? →

What is the activation procedure for my device? →

How do I know which communication protocol the device uses? →

How does my device measure data and send messages? →

How can I see data being sent by the device? →

How can I configure my device? →

How can I better maintain the battery of my device? →

How can I contact support? →

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Support & Troubleshooting